Collections Officer

Position Responsibilities:

• Deliver a positive experience when speaking with individuals with past due accounts
• Detailed note taker to capture conversations and payment arrangements
• Strong telephone negotiation skills to help individuals correct payment delinquencies
• Ability to consistently achieve monthly collection goals
• Ability to prioritize and manage multiple responsibilities
• Accurately comply with guidelines and procedures

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience Required:

• High school Diploma or equivalent
• One-year minimum experience in customer service
• Excellent communication, listening and negotiation skills
• Strong attention to detail
• Ability to adapt to a fast-paced environment with positive energy, drive, and determination

Additional Preferred Skills:

• Experience working in a law firm or similar
• Experience working with Electronic Data Management System (EDMS and Iowa Courts online)
• Experience dealing with dispute resolution over the phone is a plus

Skills Required:

• Ability to maintain a high level of confidentiality with sensitive information
• Strong problem-solving skills with a high level of attention to detail and accuracy  
• Ability to adapt to a fast paced, changing work environment and respond well under stress to ensure all deadlines are met
• Be able to work independently
• Have strong computer skills with experience working with Microsoft Word and Excel

Physical Demands/Work Hours:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk.

This position will require flexibility to work additional hours beyond the typical work day when needed.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is normally going to be in an office setting.  The noise level in the work environment is usually moderate. You will be working in close proximity with other members of the team

THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN “ALL-INCLUSIVE” LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

Benefits:

• IPERS retirement with 6.29% employee contribution and 9.44% employer contribution
• 9 paid holidays
• Vacation time, sick time, personal day and your BIRTHDAY off
• Opportunity to earn compensatory time
• Health Insurance as low as $180 per pay period for a family plan
• Dental insurance
• Vision Insurance
• Flex Spending
• Accident and Critical Illness Insurance
• Wellness program with opportunity to earn up to $350 in incentives
• EAP

*THANK YOU FOR YOUR INTEREST IN EMPLOYMENT AT BENTON COUNTY*

Return Application To

Apply online or drop off completed application with resume and cover letter to Human Resources, 811 D Avenue, Vinton, IA or email required documents to [email protected]

Apply Online Printable Application

• Job Type: Full-Time
• Department: Attorney
• Salary Range: $35,750
• Posted: 11/28/23
• Expires: 1/1/24